Return & Refund

I. Return policy

Norelifebackmanuon.com offers a return service for selected items. You can use this page to learn about our return policy. Most items sold on Norelifebackmanuon.com are subject to our general return policy. However, we have different policies or requirements regarding them.

1. Refund time:

If you are not satisfied with the product you receive, you may return it to us for a refund or exchange within 30 days of receipt.

2. Conditions:

Returned products must be exchanged if the following conditions are met:

– Cancellation deadline: within 24 hours of receiving payment or if your order is currently being sent by courier, we are normally unable to cancel or update your order once it has been sent. was sent.

– Returned products must be in original packaging, unused and undamaged.

– Please provide photos and videos showing your order status (if returned photos or videos will not be processed).

3. Shipping:

Shipping costs to return the package will be paid by you.

You may consider sending the item back to us using a shipping method to track the status of your order.

4. We do not accept returns for the following reasons:

We reserve the right to refuse returns of goods that are not caused by our fault as we do not return goods for free.

Returned without our knowledge.

Items that have been used, washed or vandalized.

You no longer need this item.

II. Refund policy:

1. Refund time:

Refund period is within 30 days from the date of receipt of the customer’s returned goods.

2. Refund method:

– We will notify you when we receive and inspect your return and let you know whether a refund has been approved. If approved, you’ll automatically receive a refund to the customer’s original payment method.

– Remember that it may take some time for your bank or credit card company to process and send the refund.

– Once we approve your refund, all responsibility rests with your bank.

– If you do not wish to receive the product due to changes in personal needs, we will deduct shipping costs directly from your refund.

3. Late or missing refunds:

If you haven’t received a refund, check your bank account and contact your credit card company; It may take some time for your refund to be officially posted.

4. Contact us:

If you have any questions about our Policy, please contact us at [email protected]